Bill Shannon’s formula for organizational success begins with simplifying the complex and making a strong culture the norm. Drawing from his leadership experience at Disney, Duke, DaVita, and Auburn University, he’ll discuss the three pillars of customer service that can be applied throughout any organization at any level and transform employees into experts who provide the best ideas for improvement.

This monthly webinar series is offered by Auburn University’s Office of Professional and Continuing Education at no cost to participants. The series features experts from a variety of sectors including education, business, industry, public service, health and finance, and presents information and skills essential for navigating today’s ever-changing world.